- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support
- Product Type
- Service
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5xNext Business Day
- Service Details
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response:
- For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Coverage window options:
- Standard business hours, standard business days
- Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
Escalation management:
- Established escalation procedures enlist specialised expertise from HP and selected third-parties
- Provided Support
- Parts Replacement
- Remote Diagnosis
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 5 Year
- Product Supported
HP Compaq Models:
- Deskpro 6000
- 6000 Pro
- All-in-One 6000 Pro
- Elite 8000f
- Elite 8100
- ProLiant 6000
